Returns and Refunds

Every buyer has the right under the Consumer Rights Act 2015 (“CRA”) to request a refund for non-defective products purchased. However, The CRA Limited does not apply to B2B relationships (contracts, transactions etc.). According to CRA a “trader” is anyone working in connection with their trade, business, craft or profession, whether acting directly or via third party acting on their behalf. According to subsection 3 of The CRA, a “consumer” refers to a person acting wholly or mainly for purposes outside his trade, business, craft or profession.

Fairfields Distribution LTD reserves the right at its sole discretion to refuse cancellation and subsequent refunds if it reasonably believes this right is being abused (e.g. if the goods are not being used purely for evaluation only).

The CRA makes some exceptions that allow Fairfields Distribution LTD the purchaser has no right to cancel or exchange the product. These include frozen foods or perishable goods, as well as products that have a seal for hygienic or health reasons but have had the seal on the wrapping broken or destroyed.

Until a client or other authorized person receives the products, Fairfields Distribution LTD is responsible. A customer has fourteen calendar days from that point in time to cancel their order and get a refund. Since the 14-day deadline has expired, a buyer may only request a replacement for defective products within 30 days of receiving them. The onus of proving that the acquired things were defective shifts on the buyer after 30 days. Returned item must be in the same condition as when you received them, otherwise no refund will be given. Fairfields Distribution LTD reserves the right to reduce the refund amount in any way due to damage or usage on returned items. The percentage of deduction will depend on the level of damage or the returned items. Please note that the reduction can be up to 100%.

In order to be able to issue a refund, Fairfields Distribution LTD reserves the right to request proof of purchase from the buyer. Fairfields Distribution LTD will only refund to the Payer only. People who want to get their money back will have to pay for the postage and show proof that they sent the package.

To request a refund, exchange or price reduction please contact info@fairfieldsdistribution.co.uk. If the refund request is successful the buyer will receive an email with instructions on how to return the defective item(s) purchased.

Purchased items will not be returned and refunded if:

• The item was manufactured to the buyer’s specifications, customised for Buyer or labelled with the Buyer’s private labels.
• The item cannot be returned because of its nature (i.e. the item has been opened or used in any way) or is likely to quickly spoil or expire.
• The item is damaged or marked in any way, shows undue wear or is otherwise in a condition inconsistent with reasonable care.
• The item is in such a condition that it cannot reasonably be resold at all or for more than 80% of its original price.
• The buyer fails to return the item together with all packaging, contents, documentation and any other items (including free gifts) included with or provided as part of the item.
• The buyer subsequently sells, transfers, hires or lends the item or transfers ownership of the item to another person or company.
• The item is classed as a food or beverage.

When requesting a refund, please make sure to attach proof of shipment and proof of purchase, otherwise the refund period may be delayed. If the buyer meets all the above requirements, the refund will be made within 7 working days. This refund policy is considered part of our Terms and Conditions and applies only to products purchased online.